BOOKING & CANCELLATIONS

As we are a busy clinic, we kindly ask that you provide us with at least 48 hours notice to reschedule an appointment. Non-attendance at an appointment means the time cannot be allocated to another client. 

For appointments cancelled or rescheduled with more than 48 hours notice, any booking deposits or payments will be re-allocated to a new appointment. 

For cancellations or no shows with less than 48 hours notice, we have the right to charge you a cancellation fee in accordance with your treatment cost.

If you have purchased a package with us, then we do not require a booking fee. When an appointment late cancellation or no show occurs with a package, then we will have to deduct one full treatment from your package for the lost appointment time.

We understand that emergencies, illness and work difficulties happen but we please ask our clients to inform us if this is the case and to cancel an appointment at the earliest possible time. These conditions are at the discretion of management and exemptions may apply.

REFUND POLICY

Ultimate Aesthetics has a ‘no refund’ policy on purchases of goods or services if you change your mind. Furthermore, our ‘no refund’ policy applies to medical procedures (including injectables) and dermal treatments and procedures.

Please note that our treatments, services and packages are not transferable to other individuals and they cannot be swapped for other treatments or services. 

Refunds can be provided for retail items if remaining in original packaging and unused.